Shipping


Orders from www.hipvan.nyc currently ships to any street address in New York City. We're working hard to add more cities as soon as we can. In the meantime, please write to us at hello@hipvan.nyc should you wish to enquire about shipping to any address outside of New York City.

Shipping Methods
We ship our orders with trusted delivery partners that specialise in bulky furniture items. However to keep our prices low, smaller items which can be hand carried are shipped through standard courier services. The shipping method for each item can be found near the bottom of the particular product page. Accordingly, the current delivery method is:

Standard Delivery

  • Via UPS or Delivery Truck to the front door of your building.
  • Delivery appointments not required.
  • Delivery will be made Monday to Friday during regular business hours.
  • If you live in an apartment building, this would be at the front door of the apartment complex.
  • If you live in a house, this would be at the front door of your house.
  • We are unable to navigate stairs with our standard delivery equipment. If your building front door is only accessible via stairs we will get as close as possible or, alternatively, deliver to your garage.
  • Item will be delivered in a carton box unassembled.
  • Instructions will be included for simple self-assembly.

Inside Delivery
  • Via Delivery Truck to your room of choice.
  • Delivery will be pre-scheduled via a call from our representative.
  • Delivery will be made Monday to Friday during regular business hours.
  • Item will be delivered in a carton box, and neither unpacked or assembled.
  • Instructions will be included for simple self-assembly.

Premium Delivery
  • Via Delivery Truck to your room of choice.
  • Delivery will be pre-scheduled via a call from our representative.
  • Delivery will be made Monday to Friday during regular business hours.
  • Item will be delivered by a skilled delivery team safely to your room of choice.
  • Item will be unpacked, fully assembled, and packaging materials will be removed.

Shipping Rates
All items on www.hipvan.nyc are priced with delivery inclusive. There are no additional delivery charges.

Holding of Order
Orders made on www.hipvan.nyc are shipped as soon as possible from our warehouse and holding of orders for delivery on a later date at our warehouse is not available.

Returns


Any item that is unused and in its original packaging is eligible to be returned within 30 days of receipt. To initiate return, simply email us at hello@hipvan.nyc to coordinate the return quoting your order number and we will issue a Return Form for you to fill out. Upon receipt of the item in its original packaging, our team will check the items and send you an email regarding the receipt and refund of the amount, which will be made in the form of your payment or any other method as determined by HipVan.